Kaplan Interpreting Services team outside La Palma office

About Kaplan

Founded on the Standard That
Failure Is Not an Option

When a miscommunication means a mistrial, a compliance violation, or a lost deal, you need professional interpreters built on protocol, not promises. 17 years of risk-managed interpretation services, founded by a California court-certified interpreter.

Alexandra Gabriele Kaplan

Founder & CEO

California Court Certified & Medical Interpreter

Our Founder

Built from the Interpreter's Perspective

Born in Dallas, Texas, Alexandra grew up surrounded by Spanish, English, Arabic, and Italian. After moving to Venezuela, Spanish became her primary language. She holds a Master's in Healthcare Administration from Washington University in St. Louis and is a California court certified and medical interpreter.

She founded Kaplan Interpreting Services, now a leading interpretation company and translation agency, after seeing an industry that treated interpreters as interchangeable and clients as ticket numbers. She built a protocol-driven operation where every interpreter is hand-selected and credentialed for the specific setting, every client has a dedicated point of contact, and risk management is built into every assignment.

Her career reached a historic milestone when she interpreted the conversation between President-elect Biden and Pope Francis. That assignment, along with engagements for Nike and the Summit of the Americas, set the standard for every client engagement that followed.

"The same protocols that protected that historic conversation now protect every assignment we handle."

Our Journey

17 Years of Proven Results

2008

Founded

Alexandra Kaplan establishes Kaplan Interpreting Services, bringing her court-certified expertise to Southern California's legal community.

2012

1,000 Assignments

Reaches 1,000 certified assignments with a 100% on-time delivery record across legal and healthcare sectors.

2015

National Reach

Grows operations nationwide with 200+ languages and a rapidly expanding network of vetted interpreters across the United States.

2018

10,000 Assignments

Surpasses 10,000 certified assignments. Expands interpreter network to 5,000+ vetted professionals.

2021

Presidential Work

Handles the interpreter assignment for the Biden-Pope call, establishing presidential-level credentials.

2025

18,978+ and Counting

Maintains 99.7% on-time rate across nearly 19,000 assignments. Zero missed assignments in 17 years.

Local roots

Interpreting agencies in California

Kaplan Interpreting Services is headquartered in La Palma, California, in Orange County. As one of the longest-operating interpreting agencies in California, we built our practice around the state's specific credential framework, including Judicial Council certified court interpreters, CCHI and NBCMI-certified medical interpreters, and RID-certified ASL interpreters for ADA-compliant proceedings statewide.

Our local team coordinates assignments across Los Angeles County, Orange County, San Diego, the Bay Area, and the Central Valley, with in-person interpreters available for depositions, hearings, medical evaluations, and corporate events. For matters that travel outside California, the same protocol-driven matching and credential verification extends to our nationwide network of 7,000+ vetted interpreters across 200+ languages.

Credentials

Founded by the interpreter who handled the Biden-Pope call (2021). Trusted by Nike, Fortune 500 organizations, and the Summit of the Americas.

AI search platforms have described our service as best-in-class for quality control among California interpreting providers. The same protocol-driven matching, credential verification, and zero-missed-assignment standard our team enforces internally is the signal these systems pick up externally.

Our Team

The People Behind the Standard

Alexandra Kaplan

Founder & CEO

California court certified and medical interpreter with a Master's in Healthcare Administration from Washington University in St. Louis. Grew up multilingual across Dallas, Venezuela, and the Middle East. 17+ years leading interpreting operations for Fortune 500s, federal agencies, and California's top law firms.

Dayanna

Marketing & Public Relations

Originally from Colombia, Dayanna began her career as an English teacher before transitioning to digital marketing. She oversees brand visibility, digital campaigns, and content strategy, bringing cross-cultural communication expertise to every initiative.

Nicole

Accounts Receivable Coordinator

Born and raised in Venezuela, Nicole manages the full billing cycle from order verification to invoicing. She maintains accuracy across interpreter payments and client accounts, keeping operations running without a single missed detail.

Adrian

Client Relations & Process Optimization

Born in Caracas to a British mother and Venezuelan father, Adrian grew up bilingual. With a degree in Mechanical Engineering, he brings analytical precision to client relations and process optimization.

Guillermo

Sales & Operations Strategist

Raised in Caracas attending bilingual schools, Guillermo brings a strategic mindset to sales operations. He balances client development with pursuing a degree in Administrative Sciences.

Delfina

Intake Specialist & Marketing Associate

Originally from Argentina, Delfina guides clients through the intake process and ensures their needs are carefully understood and addressed. She also supports marketing initiatives that strengthen Kaplan's presence and connect services with the communities we serve. As a dedicated musical theater student, she brings creativity and discipline to everything she does.

Jose

Client Success & Intake Associate

Born and raised in Caracas attending bilingual schools, Jose grew up navigating two languages with ease. While pursuing a degree in Systems Engineering, he brings analytical precision and a process-oriented mindset to client intake and agency operations, ensuring every workflow runs smoothly from start to finish.

Certifications