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Compliance

HIPAA-Compliant
Medical Interpreting

A non-compliant interpreter exposes your organization to regulatory penalties, civil liability, and reputational damage. Every Kaplan medical interpreter is HIPAA-trained and certified, preventing the risk of medication, diagnosis, or treatment miscommunication while safeguarding patient confidentiality at every step.

The Standard

What HIPAA Compliance Means for Interpreting

The Health Insurance Portability and Accountability Act requires that any individual who encounters protected health information (PHI) in the course of their work follows strict safeguards to prevent unauthorized disclosure.

Medical interpreters hear diagnoses, treatment plans, mental health disclosures, and insurance details in every session. They are not passive observers. They are active participants in the care conversation, and HIPAA applies to them directly.

A non-compliant interpreter exposes your organization to regulatory penalties, civil liability, and reputational damage. More importantly, it puts patients at risk.

HIPAA-compliant medical interpreting services protecting patient confidentiality and Protected Health Information PHI

Our Protocols

How Kaplan Ensures HIPAA Compliance

HIPAA training and certification for every medical interpreter
Business Associate Agreements (BAAs) executed with all clients
Secure communication channels for remote and virtual sessions
Strict confidentiality protocols before, during, and after assignments
Regular compliance audits and continuing education requirements
Incident response procedures for any potential PHI exposure

Who We Serve

Who Needs HIPAA-Compliant Interpreters

Hospitals & Health Systems

Inpatient, outpatient, emergency, and surgical settings where LEP patients require real-time interpretation for informed consent, discharge instructions, and clinical communication.

Clinics & Private Practices

Primary care, specialty, and behavioral health offices where patient-provider communication must be accurate and confidential.

Telehealth & Virtual Care

Remote medical visits conducted over video or phone platforms, where HIPAA-compliant interpreters join securely without exposing patient data.

Insurance & Managed Care

Claims processing, utilization review calls, member services, and appeals where protected health information is discussed.

Confirm HIPAA-Compliant Coverage

FAQs

Common Questions

How quickly can you schedule a HIPAA-compliant medical interpreter for our hospital or clinic?
Most healthcare assignments are scheduled with same-week availability, and many urgent requests are covered within 24 to 48 hours. Because every interpreter is hand-matched to the specialty and language pair, we confirm coverage rather than route the first available person. Hospitals and clinics can share their schedule and recurring needs so we can plan ahead for predictable demand.

Which languages do you offer for HIPAA-compliant medical interpreting?
Kaplan provides HIPAA-compliant medical interpreting in more than 200 languages, including Spanish, Mandarin, Vietnamese, Arabic, Russian, Korean, and American Sign Language. Each interpreter assigned to a clinical setting is trained in medical terminology and confidentiality protocols for that language. Tell us the patient population you serve and we will match qualified interpreters across all of your departments.

Do your medical interpreters meet qualified interpreter requirements under Section 1557 and HIPAA?
Yes. Our healthcare interpreters are professionally certified and HIPAA-trained, meeting the qualified interpreter standards expected of hospitals, clinics, and covered entities under federal language access and privacy rules. This protects patient safety during informed consent, discharge, and clinical communication while keeping protected health information secure. We maintain documentation of training and certification for your compliance records.

Are all Kaplan medical interpreters HIPAA trained?
Yes. Every medical and healthcare interpreter in our network completes HIPAA compliance training and signs a confidentiality agreement before being approved for medical assignments. We maintain current documentation of all training records.

Can you provide a Business Associate Agreement (BAA)?
Yes. Kaplan Interpreting Services can execute a Business Associate Agreement with healthcare providers and covered entities as required by HIPAA regulations. Contact us to initiate the BAA process.

Is virtual medical interpretation HIPAA compliant?
Yes. Our virtual medical interpreting sessions use secure, encrypted connections and our interpreters follow strict data-handling procedures for all telehealth and remote healthcare assignments.

What happens if there is a HIPAA concern during an assignment?
We have a documented incident response protocol. Any potential HIPAA concern is reported immediately, investigated, and resolved according to federal guidelines. Our compliance team handles all breach notification requirements.

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