Privacy Policy

1. Introduction

Welcome to Kaplan Interpreting Services. We are committed to protecting your privacy and ensuring that your personal information is handled securely.

2. Information We Collect

We gather data through direct submission (forms, service requests, phone/email contact, in-person interactions) and automatically during website visits.

Personal information categories:

• Name, email address, phone number
• Service-related information provided by users
• IP address, browser type, device information, browsing behavior

Sensitive data such as financial or health information is not collected.

3. How We Use Your Information

Data usage includes: providing and improving interpretation/translation services, communicating about requests and appointments, sending administrative notices, complying with legal obligations, and conducting internal analysis.

4. Data Security

We implement security measures to protect your information, but no method is 100% secure.

5. Third-Party Sharing

We do not sell or share your personal data with third parties except as required by law or for service-related purposes.

Sharing occurs only with service providers (IT support, communication services), when legally required, or during business transfers.

6. SMS Consent

Providing a phone number constitutes consent to receive SMS messages including updates, reminders, and job offers. Your phone number will not be shared or sold to any third party or affiliates for marketing purposes.

Users may opt out by replying "STOP."

7. Tracking Technologies and Consent

The Service uses tracking technologies provided by third parties, including without limitation Google Analytics, the Meta (Facebook) Pixel, Microsoft Clarity, and similar analytics, advertising, and attribution technologies. By accessing the Service and continuing to use it, you acknowledge and consent to the use of these technologies, including the collection, transmission, and processing of data described in this Privacy Policy.

You may control or limit certain optional tracking through standard browser controls, our cookie preferences interface where available, and the opt-out mechanisms made available by the third-party providers we use. Your election to limit optional tracking does not affect your ability to use the Service.

Cookie categories we use:

• Essential functionality
• Analytics and performance
• Preferences and personalization
• Marketing and advertising

8. Disputes Regarding Data Handling

Any dispute, claim, or controversy regarding the collection, use, sharing, or processing of data under this Privacy Policy shall be governed by the dispute-resolution provisions, fee provisions, and limitations of liability set forth in our Terms and Conditions.

9. Substantiation of Data-Handling Claims

If you believe your data has been collected, used, or shared in violation of this Privacy Policy or applicable law, you must provide us with a complete, unedited copy of the data forming the basis of your claim, together with a detailed written explanation specifying the nature of the alleged violation, the date or dates on which it occurred, and the legal theory or theories on which the claim is based. This requirement is intended to enable a meaningful investigation of any alleged violation and shall not be construed to limit any rights you have under applicable law.

10. Your Rights

You have the right to access, modify, or delete your personal data. Contact us at [email protected] for requests.

11. Contact Us

For privacy questions, contact [email protected].

Kaplan Interpreting Services will not disclose your personal data to any third parties without your explicit consent. Financial information is used solely for billing.